Shipping and Processing Time
Announcement as of 11/28/2022
Valued Customers,
As many of you know I've taken some time off for family concerns and mental health. Unfortunately, some orders were missed during this time. Many of you have reached out and your orders are on the way. Kuticle is open and back in full swing. As an apology and a thank you for your patience. Every customer with an overdue order from before November will receive a $100 gift card sent to their email. Running a small business alone isn't easy, but every day I'm incredible grateful for your support.
- Kasual
“I got an email but tracking hasn’t updated. Where is my package.”
Customers receive an email when THEIR LABEL HAS BEEN PRINTED. We print labels in advance of shipment. It will send you a tracking number for your package. DO NOT PANIC IF YOUR NUMBER DOESN'T UPDATE. IT WILL.
USPS sometimes doesn’t scan a package right away. Sometimes they don’t scan a package until it reaches its destination city. Nothing has happened to your package. Please be calm and patient. Your tracking number will update. There is no need to email asking for updates.
Processing Time
Ready to ship (RTS) 3-5 business days
All Made To Order (MTO) press-on nails can take around 3 weeks to complete. This is an estimate. Made to order nails are hand painted and do not exist until the order is placed. Thank you for being patient as we provide you with the best possible product. If you are in a rush/ have a close deadline, please reach out before you order, we will try to accommodate you.
Processing time is separate from shipping speed. You are able to pay for priority shipping at checkout however this only effects how fast your order gets to you once shipped.
NAIL SUPPLIES: 3-5 BUSINESS DAY PROCESSING
Shipping
USPS is currently experiencing delays due to COVID-19. Please visit their website for more information.
Once processed and shipped, US Shipping usually takes 3-4 business days, international shipping will vary. Once ready to ship, all orders will be updated with a tracking number. Kuticle, is not liable for stolen or lost packages. Once shipped, customers should contact USPS about shipping information. Please be sure your package is being sent to a secure location. We do not require a signature for USPS deliveries.
Paying for fast shipping at checkout has no effect on processing time.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.